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Logistics
Getting materials to your site, anywhere in Uganda
Central Region in one to two working days. Northern Region in three to five. Direct to live project sites with an agreed access window.
Track an order
Where is my delivery?
Enter the order number from your confirmation email, SMS or WhatsApp message.
Coverage
Lead times by region
Indicative working-day estimates from the point your order is confirmed. Bulk and oversize consignments are scheduled individually.
| Region | Lead time | Indicative charge |
|---|---|---|
| Central Region 24 districts served | 1 – 2 working days | Free within Kampala above UGX 2,000,000 |
| Eastern Region 30 districts served | 2 – 3 working days | From UGX 180,000 |
| Western Region 30 districts served | 2 – 4 working days | From UGX 220,000 |
| Northern Region 36 districts served | 3 – 5 working days | From UGX 280,000 |
District lookup
Check your district
The workflow
What happens after you order
Eleven steps, and you are told where things stand at each one that matters.
Order received
Your order is logged and you receive a confirmation by email, SMS and WhatsApp with your order number.
Handled by · AutomaticPayment verified
Mobile Money and bank transfers are confirmed against the order. Cash-on-delivery orders skip to processing.
Handled by · AccountsWarehouse processing
Items are picked from stock in Kulambiro and checked against the order line by line.
Handled by · WarehousePackaging
Goods are packed and palletised for the journey. Liquids and membranes are secured for upcountry roads.
Handled by · WarehouseDispatch
The consignment is loaded and a dispatch note is raised. You receive a dispatch notification.
Handled by · LogisticsCourier assignment
A driver or courier partner is assigned for your region, with your site contact and access notes.
Handled by · LogisticsLive delivery tracking
Track the consignment against your order number and see the expected arrival window.
Handled by · YouCustomer notifications
You are notified when the vehicle is loaded, en route and approaching your delivery point.
Handled by · AutomaticDelivered
Goods are handed over at the agreed point. The delivery note is signed on receipt.
Handled by · DriverCustomer confirmation
Confirm receipt and flag any shortage or damage within 48 hours so we can resolve it.
Handled by · YouReview request
We ask how the order went. Product reviews help the next buyer specify correctly.
Handled by · AutomaticDelivery options
Five ways to receive your order
Collect from our yard
Plot 2209, Kalonda Rise, off Kulambiro Ring Road. Free, and normally ready within two to four working hours.
Standard delivery
Regional lead time applies, kerbside offload. The most economical option for most orders.
Express delivery
Kampala metro next working day, upcountry by the fastest available route.
Project site delivery
Delivered to a live site with an agreed access window and a named site contact. The driver calls ahead.
Bulk / truck load
A dedicated truck for large orders. We call to schedule around your programme.
Shortage or damage
Note it on the delivery note and tell us within 48 hours. We replace or make up the shortage without argument.
Need it somewhere unusual?
Remote sites, restricted access, night deliveries. Tell us the constraint and we will work out whether it can be done.