Frequently asked questions

Use REQUEST PRICE on any product to build a price request, then send it with your delivery district and site details. We reply with an itemised quotation, and the order is confirmed against that. You can also call +256 776 836552 and we will take it over the phone.

Yes. Ask for a proforma invoice when you request a price. We issue it against your quotation and hold the stock while it goes through your procurement process. Nothing is charged until you confirm.

We supply against a Local Purchase Order for established account customers. Contact the office to open an account — we will let you know the requirements and turnaround.

No minimum for collection from our Kulambiro yard. Delivery outside Kampala is more economical above certain volumes, and we will tell you if consolidating your order would reduce your delivery cost.

Materials are priced by specification, quantity, grade and delivery point rather than by a single shelf price, and trade rates differ from one-off purchases. Use REQUEST PRICE on any product, or send us the schedule or scope, and we will return a firm itemised price — usually the same working day.

Quotations are itemised exclusive of VAT, with VAT at 18% shown separately on the quotation and on your invoice.

Yes. Trade rates apply to contractors and repeat customers, and volume pricing applies above certain quantities. Contact the office with your requirement and we will quote accordingly.

We deliver to all four regions of Uganda, including direct to project sites. Indicative lead times are one to two working days for Central Region, two to three for Eastern, two to four for Western and three to five for Northern.

The charge is based on region, weight and volume, and is itemised on your quotation before you commit. Collection from our Kulambiro yard is always free, and delivery within Kampala is free on orders above UGX 2,000,000.

Yes. Ask for project site delivery on your enquiry and give us an access window, a site contact and a nearest landmark or GPS pin. The driver will call ahead before arrival.

Note it on the delivery note at the point of handover and tell us within 48 hours. We will replace damaged goods or make up a shortage without argument, provided it is reported in that window.

Yes. We supply Sika, Xypex and Safeguard products through legitimate channels and can provide batch documentation on request.

That is a large part of what we do. Tell us the substrate, the exposure, whether there is water pressure and what finish is needed, and we will specify — including telling you when the cheaper product is the right one.

Yes. Data sheets and safety data sheets are available from each product page and from our downloads library, or we will email them on request.

Frequently. Much of our waterproofing, geotechnical and specialist finishing work is delivered as a package for main contractors on larger programmes.

Applied waterproofing carries a workmanship warranty alongside the manufacturer’s product warranty. The term depends on the system and substrate condition and is stated in your quotation.

For Kampala and the Central Region we can usually attend within one to two working days. Upcountry sites are scheduled against travel, normally within the week.

Yes. We hold a Certificate of Incorporation, Trading Licence, TIN, PPDA provider registration, Petroleum Authority of Uganda registration and NSSF employer registration. Copies are available on request.

Tetrabuild Services Limited was incorporated in Uganda in 2019 as a private limited company, and has delivered engineering, construction and materials supply projects since.